Commonly Asked Questions

What Do We Do? 

We bring the quality of high-end, fine jewelry and the price of everyday, affordable jewelry together to make a one-of-a-kind piece you’ll absolutely love and enjoy for a long time. The vast majority of our pieces are custom made of 18 karat gold over durable stainless steel. Waterproof, won't rust or discolor. Hypoallergenic perfect  for sensitive skin. Available in multiple sizes to fit you perfectly, in your favorite real gold finish. Whether it be bracelets, bangles, rings or necklaces, we aim to offer a wide array of jewelry that adds that finishing touch that ends up making all the difference.

Can I customize my order ?

Absolutely ! Our Special Request Team ( SRT ) is a group of designers, manufacturers and customer relationship managers that help you get exactly what you want. Whether you'd like to get a jewelry set gem encrusted or you'd like a bracelet engraved, feel free to contact our SRT by messaging our live chat. Some examples of things we do are: 

• Special Engravings
• Adding or removing gems from items
• Making custom sizes
• Making your own jewelry design come to life

Where is my order coming from ?

All orders are received & fulfilled from our fulfillment center in Los Angeles, California.

Our Packaging

We usually ship out your package in a discrete box or thick mailer made to protect your jewelry. Inside you will find your jewelry wrapped with recycled packing paper for extra protection.

What happens if my jewelry arrives damaged or with defects?

If your package is severely delays, arrived damaged or tampered with or does not arrive at all, please email us at info@1oaks.com so that we can look into the issue and help.

Can I track my order once it's shipped?

Yes, once your order is shipped you should be receiving email and or text notifications with the status of your order. We primarily use UPS, USPS & DHL as our primary carrier partners.

Is my payment information secure when making a purchase on your website?

Your transactions are always SSL encrypted at Level 1 PCI DSS and we never save or share your payment information to ensure you payment methods stay safe and free from exposure.

How Do I Determine My Size?

There are a few ways to determine your wrist and ring sizes, click here to checkout our size guide and a short video on how to best measure your wrist to ensure your bracelet fits like a glove 🧤Need some more help? Our live chat team is always here to help with sizing and any other questions.

Do you offer gift wrapping or packaging options?

We include complimentary gift packaging with every order, however if your order consists of multiple items and would like them individually packed, please ensure to add gift packaging to your order here

Do I have to pay tax on my order ?

We try our hardest to keep our prices as low as we can. So we do not charge tax in 49 U.S States, including its territories. We also Do not charge tax on International orders everywhere we ship!

Can I change, cancel or modify an order after I place it ?

Of course you may! Just please send us a message on our live chat so that we can modify your order to your specifications. For cancellations we ask you to message us within 30 minutes via live chat.

How long does shipping take ?

Domestic orders (USA) - Domestic orders are fulfilled by us within 24 hours, & usually take 1-5 business days to be delivered to you.

International Orders - International orders are fulfilled by us within 24 hours, & typically take 1-2 weeks to be delivered to you depending on the country & territory.

Duty and shipping: Most international orders are subject to customs duty and tax regulations specified by the designated country and are the sole responsibility of the customer. You may contact your local customs office for details. All APO/FPO addresses packages will ship via USPS.

What is shipping insurance and am I required to insure my order?

Although we offer to insure your package for $1, no, we do not require you to insure your package. However for orders $30+, we highly recommend you do as shipping carriers sometimes lose, mishandle, or delay packages, especially during the busy holiday season. By insuring your package, you ensure that no matter what happens to your package (stolen, damaged, lost) you will receive a new replacement. 

Will my jewelry fade, Change colors or chip or cause an allergic reaction?

The vast majority of our pieces are made from high quality Premium 316L SURGICAL STEEL, which is the same metal used for surgical tools in hospitals. It is then carefully overlaid in gold and polished to a beautiful finish. The vast majority of our pieces are lead-free, making them safe for people with metal allergies or sensitive skin.

Wholesale

We are proud to be a partner to over 100+ jewelry brands, retailers and distributors. No matter how big or small, we would love to collaborate with you. Some perks we offer are free shipping, complementary package insurance, tax exemptions, heavy discounts and curated tips and consulting. Whether it be items we have in stock or designs you want to bring to life. We want to be that key partner you need to take you to that next step. For wholesale inquiries, please contact our live-chat or send us an email. Upon receiving your email, someone will be in touch within 24-48 hours.

Do you offer free returns 

Yes! We do offer free returns and exchanges to repairs. To read more about returns or exchanges please feel free to visit our returns and exchanges page.

Caring Instructions 

 Although our jewelry is made to last, to extend the life of the piece, please be sure to wipe it down with a soft cloth & lukewarm water after every use.