Commonly Asked Questions

Can I customize my order ?

Absolutely ! Our Special Request Team ( SRT ) is a group of designers, manufactures and customer relationship managers that help you get exactly what you want. Whether you'd like to get a jewelry set gem encrusted or you'd like a bracelet engraved, feel free to contact our SRT by messaging our live chat. Some examples of things we do are: 

Special Engravings

Adding or removing gems from items

Making custom sizes

Making your own jewelry design come to life

 

Where is my order coming from ?

All orders are received & fulfilled from our fulfillment center in Los Angeles, California.

Do I have to pay tax on my order ?

We try our hardest to keep our prices as low as we can. So we DO NOT charge tax in 49 U.S States, including its territories. We also DO NOT charge tax on International orders everywhere we ship !

Can I change, cancel or modify an order after I place it ?

Of course you may! Just please send us a message on our live chat so that we can modify your order to your specifications. For cancelations we ask you message us within 30 minutes via livechat.

How long does shipping take ?

Domestic orders (USA) - Domestic orders are fulfilled by us within 24 hours, & usually take 1-5 business days to be delivered to you.

International Orders - International orders are fulfilled by us within 24 hours, & typically take 1-2 weeks to be delivered to you depending on the country & territory.

Duty and shipping: Most international orders are subject to customs duty and tax regulations specified by the designated country and are the sole responsibility of the customer. You may contact your local customs office for details. All APO/FPO addressed packages will ship via USPS.

What is shipping insurance and am I required to insure my order?

Although we offer to insure your package for $1, no, we do not require you insure your package. However for orders $50+, we highly recommend you do as shipping carriers sometimes lose, mishandle, or delay package, especially during the busy holiday season. By insuring your package, you ensure that no matter what happens to your package (stolen, damaged, lost) you will receive a new replacement. 

Will my jewelry fade, Change colors or chip or cause an allergic reaction?

The vast majority of our pieces are made from high quality Premium 316L SURGICAL STEEL, which is the same metal used for surgical tools in hospitals. It is then carefully overlaid in gold and polished to a beautiful finish. The vast majority of our pieces are lead-free & nickle-free, making them safe for people with metal allergies or sensitive skin.

Caring Instructions 

 Although our jewelry is made to last, to extend the life of the piece, please be sure to wipe it down with a soft cloth & lukewarm water after every use. 

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How do I pick my Size?

Our most popular & standard size 

Woman   6.5 inch wrist

Men     7.5 inch wrist 

Metal Straws 

Made of FOOD SAFE, 100% SOLID 304 stainless steel, which meets food grade and medical grade. Stainless steel is the BEST material for this product as its rust proof, it can withstand corrosion from most oxidizing acids. This makes 304 Stainless Steel easy to sanitize & ideal for kitchen and food applications.

APPLICATION

This straw can be used for almost ANYTHING!! It can be used for cocktails, juices, H2O, soda, carbonated drinks, beer, booze, coffee, smoothies & other beverages.  Can also be used as a stir.

How to clean it ? 

Wash thoroughly with warm water & soap. Scrub with a sponge or a soft cloth after use. This keeps the straw clean and hygienic. Dishwater safe

 

 

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