Commonly Asked Questions
Can I customize my order ?
Absolutely ! Our Special Request Team ( SRT ) is a group of designers, manufacturers and customer relationship managers that help you get exactly what you want. Whether you'd like to get a jewelry set gem encrusted or you'd like a bracelet engraved, feel free to contact our SRT by messaging our live chat. Some examples of things we do are:
Adding or removing gems from items
Making custom sizes
Making your own jewelry design come to life
Where is my order coming from ?
All orders are received & fulfilled from our fulfillment center in Los Angeles, California.
Do I have to pay tax on my order ?
We try our hardest to keep our prices as low as we can. So we do not charge tax in 49 U.S States, including its territories. We also Do not charge tax on International orders everywhere we ship!
Can I change, cancel or modify an order after I place it ?
Of course you may! Just please send us a message on our live chat so that we can modify your order to your specifications. For cancellations we ask you to message us within 30 minutes via live chat.
How long does shipping take ?
Domestic orders (USA) - Domestic orders are fulfilled by us within 24 hours, & usually take 1-5 business days to be delivered to you.
International Orders - International orders are fulfilled by us within 24 hours, & typically take 1-2 weeks to be delivered to you depending on the country & territory.
Duty and shipping: Most international orders are subject to customs duty and tax regulations specified by the designated country and are the sole responsibility of the customer. You may contact your local customs office for details. All APO/FPO addresses packages will ship via USPS.
What is shipping insurance and am I required to insure my order?
Although we offer to insure your package for $1, no, we do not require you to insure your package. However for orders $30+, we highly recommend you do as shipping carriers sometimes lose, mishandle, or delay packages, especially during the busy holiday season. By insuring your package, you ensure that no matter what happens to your package (stolen, damaged, lost) you will receive a new replacement.
Will my jewelry fade, Change colors or chip or cause an allergic reaction?
The vast majority of our pieces are made from high quality Premium 316L SURGICAL STEEL, which is the same metal used for surgical tools in hospitals. It is then carefully overlaid in gold and polished to a beautiful finish. The vast majority of our pieces are lead-free, making them safe for people with metal allergies or sensitive skin.
We are proud to be a partner to over 100+ jewelry brands, retailers and distributors. No matter how big or small, we would love to collaborate with you. Some perks we offer are free shipping, complementary package insurance, tax exemptions, heavy discounts and curated tips and consulting. Whether it be items we have in stock or designs you want to bring to life. We want to be that key partner you need to take you to that next step. For wholesale inquiries, please contact our live-chat or send us an email. Upon receiving your email, someone will be in touch within 24-48 hours.
Do you offer free returns
Yes! We do offer free returns and exchanges to repairs. To read more about returns or exchanges please feel free to visit our returns and exchanges page.
Although our jewelry is made to last, to extend the life of the piece, please be sure to wipe it down with a soft cloth & lukewarm water after every use.
Made of FOOD SAFE, 100% SOLID 304 stainless steel, which meets food grade and medical grade. Stainless steel is the BEST material for this product as its rust proof, it can withstand corrosion from most oxidizing acids. This makes 304 Stainless Steel easy to sanitize & ideal for kitchen and food applications.
This straw can be used for almost ANYTHING!! It can be used for cocktails, juices, H2O, soda, carbonated drinks, beer, booze, coffee, smoothies & other beverages. Can also be used as a stir.
How to clean it ?
Wash thoroughly with warm water & soap. Scrub with a sponge or a soft cloth after use. This keeps the straw clean and hygienic. Dishwater safe.