Product Warranty & Refunds

 

OUR WARRANTY POLICY

Our hand-crafted pieces should be able to meet your complete satisfaction and we will make every effort to repair/replace all products purchased from us only due from.

Due to the hand-forged & Hand made nature of some products, if defects in workmanship and materials occur, the product will be replaced at our discretion within 30 days of notice. If the product is no longer available, it will be replaced with a product similar to its design and or to its comparable value.

No other change from the original order is permitted under the warranty.

If the product is damaged or worn out beyond repair due to Damages resulting from improper handling, normal wear & tear or lack of care are not covered by our 30 day warranty.

Upon receipt of your return, we will inspect the item(s) before replacing them. If the item(s) are deemed unfit for re-sale due to inflicted damages, Damages resulting from improper handling, normal wear & tear or lack of care i.e. water damages. We reserve the right to deny a return, replacement, repair or refund.

 

  

OUR RETURN POLICY

We want you to be entirely satisfied with your 1oaks.com purchase. If you are not, we will gladly accept the return of items that are unused, and unaltered & are in new condition.

 

TIMING FOR A RETURN

To receive your refund to your original method of payment, your online return must be initiated within 30 days of the order shipment date.

The following items cannot be returned:

Cannot Return

Personalized Items

Gift Boxes

On Sale Items

Custom Orders 

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